Troubleshooting Google Workspace Promo Code Errors
Many of our users have problems applying promo codes on Google Workspace, so we made this troubleshooting guide to help all users globally.
Success: Your Code is Working!
If you see the message "Promotion applied 10% off each month for 12 month(s)", congratulations! Your promo code has been successfully applied. You'll save 10% on your Google Workspace subscription for the entire first year.
Common Error Messages & Solutions
If your code isn't working, you'll see one of the following error messages. Here's what each means and how to fix it:
Error: "The promotion code you entered has been used"
What This Means: The promo code you're trying to use has already been redeemed by someone else. Each code is single-use and can only be applied once.
How to Fix:
- Get a fresh, unused promo code from our homepage
- Make sure you're the first person to use the code you generate
- Don't share your code publicly - it will be used by someone else
Error: "The promotion code you entered isn't valid"
What This Means: The code is either expired, incorrectly typed, or not a legitimate Google Workspace promo code.
How to Fix:
- Double-check that you've typed the code exactly as shown (no extra spaces)
- Ensure the code hasn't expired (typically valid for 30 days)
- Get a verified, fresh code from GWsave
- Avoid using codes from unreliable sources or expired promotions
Error: "The promotion code you entered doesn't apply to your country/region"
What This Means: Google Workspace promo codes are region-specific. You're using a code meant for a different geographical region than your billing address.
Available Regions:
How to Fix:
- Get a promo code that matches your billing region from our homepage
- Select the correct region when generating your code
- Verify your billing address matches the region of your promo code
Error: "The promotion code you entered isn't valid for the selected product"
What This Means: You're trying to use a promo code for a different Google Workspace plan than the one you selected. Each code is specific to either Business Starter, Business Standard, or Business Plus.
Example Scenarios:
- Using a Business Starter code on a Business Standard plan
- Applying a Business Standard code to a Business Plus subscription
- Trying to use a Business Plus code on a Starter plan
How to Fix:
- Check which plan your code is for (Starter, Standard, or Plus)
- Make sure you select the matching plan during Google Workspace signup
- If you need a different plan, get the correct code from our homepage
- We currently offer codes for Business Starter and Business Standard plans
Error: "A promotion code isn’t allowed after trial ends"
What This Means: You are trying to apply a promo code after your 14-day free trial has expired and you have started being charged.
How to Fix:
- Promo codes must be applied during the 14-day trial period
- If your trial has ended, you can no longer add a promotional code
- Consider creating a new account if you are still within the early stages to use the code
Still Having Issues?
If you're still experiencing problems after trying these solutions, here are some additional resources:
- Review our step-by-step guide to ensure you're applying the code correctly step-by-step guide
- Get a fresh promo code from our homepage
- Contact Google Workspace support directly for billing-specific issues